mailcertificata.eu
Bandini S.R.L. uses the domain mailcertificata.eu to send transactional emails, such as order confirmations, shipping notifications and account messages, on behalf of the online shops that are its clients.
We only send transactional emails: no newsletters and no marketing emails, neither our own nor on behalf of the shops.
Not a certified email (PEC) service
Despite its name, this domain is not an Italian certified email (PEC) service or a qualified electronic registered delivery service under the eIDAS Regulation (EU) No 910/2014. Bandini S.R.L. is not a PEC provider listed by the Agency for Digital Italy (AgID). Emails sent from @mailcertificata.eu addresses are ordinary emails: they do not generate acceptance or delivery receipts and do not have the legal effect of a registered letter with acknowledgement of receipt.
Did you receive an email from an @mailcertificata.eu address?
It is probably about an order or an account with an online shop that uses our service to send its emails. The shop's name is usually shown in the email.
For questions about an order or an account (delivery, returns, refunds, personal data), please contact the shop directly. We are not the shop: we do not handle orders, payments or deliveries; we only send the emails.
If you have not placed an order and do not have an account with that shop, someone may have mistyped their own email address and the message reached you by mistake: let the shop know and forward the message to abuse@mailcertificata.eu.
How to recognise our emails
- Order emails that we send on behalf of shops only come from addresses ending in @mailcertificata.eu. Check the actual sender address, not just the displayed name.
- Bear in mind that a sender address can be forged: an @mailcertificata.eu address alone does not prove that a message is genuine.
- We never ask for passwords or payment card details by email.
- If a message looks suspicious, do not open attachments or click links: forward it to abuse@mailcertificata.eu. To check an order, open the shop's website by typing its address into your browser yourself.
Don't want to receive these emails any more?
Transactional emails are linked to an order you placed or an account you opened with the shop. To stop receiving them, contact the shop named in the email – for example, to ask it to close your account.
If you receive emails about orders you did not place or an account you did not open, someone has probably used your address by mistake: let the shop know and forward one of the messages to abuse@mailcertificata.eu.
Your rights over your personal data are explained in our privacy notice.
Report abuse or a misdirected email
Have you received spam or a suspicious message from an @mailcertificata.eu address, or an email meant for someone else? Write to abuse@mailcertificata.eu.
If you can, attach the complete original message (for example as an .eml file). The headers help us see where it came from.
Our outgoing mail server is server1.mailcertificata.eu (IP 203.161.38.32). If you run a mail server and have a technical problem with email from our server, write to postmaster@mailcertificata.eu.
Contact
For orders, deliveries, returns or your account, please contact the shop named in the email: we only send the emails.
- General enquiries
- info@mailcertificata.eu
- Abuse and misdirected email
- abuse@mailcertificata.eu
- Privacy and personal data
- privacy@mailcertificata.eu
- Delivery problems (postmaster)
- postmaster@mailcertificata.eu